Driving a strategic UX overhaul to increase completion rates and minimize support needs → +6pts in path completion rate, increasing revenue
Improving session flow, reducing unnecessary over-time while maintaining quality → +10 pts in gross margin over 12 months
Exploring and prototyping Companion, an AI-powered assistant offering personalized support → Rolled out Companion, now used by 20% of learners
Redesigning the venue experience to drive bookings and reduce bounce rates → +15 pts in booking in 4 months
Introducing an adaptive placement test to accelerate onboarding and support user growth → From a few thousand users in 2016 to 650K students and 81K teachers in 2020
Designing gamified experiences to increase student motivation and daily practice +25% in weekly active students following the release
Lorry Packo
